Privacy Policy

At The Roundhouse Gallery, we are committed to protecting your privacy and treating your personal information with care. This policy explains what information we collect, how we use it, how it’s stored, and the choices you have.

By using our website or contacting us, you agree to the practices described below.

1. Who We Are

We are The Roundhouse and Capstan Gallery (West of Eden Ltd).
Our business address and contact details can be found in the footer of this website or on our Contact page.

If you have any questions about this policy, please contact us using the form on our website.

2. Information We Collect

We may collect information in the following ways:

Information you provide directly:
• Your name
• Email address
• Phone number
• Postal address (for orders or delivery enquiries)
• Any details you share through our enquiry forms

Information collected automatically:
• IP address
• Browser type
• Device type
• Pages visited and browsing actions
• Cookies (see section 6)

3. How We Use Your Information

We use your information to:
• Respond to enquiries
• Manage and improve our website
• Provide customer support
• Keep our services secure
• Meet any legal or financial obligations

We will never sell your data to other companies for marketing.

4. Who We Share Information With

We only share your information when necessary, such as with:
• Delivery partners (to send artwork or orders)
• Squarespace services that support the website

These partners only receive the information needed to complete their service.

5. How Your Information Is Stored and Protected

We store your information securely through trusted systems.
We protect your data by using:
• Secure website hosting
• Password-protected systems
• Restricted access to sensitive information

6. Cookies

Cookies are small files placed on your device when you browse our website. They help the site work correctly and allow us to understand how people use the website so we can improve it.

We use:
• Essential cookies – for website security, navigation, and checkout
• Analytics cookies – to understand how visitors use our website
• Preference cookies – remember your settings
• Marketing/social cookies – used for things like Instagram or embedded content

You can adjust your cookie settings through the cookie banner or your browser at any time.

7. How Long We Keep Your Information

We keep your information only for as long as necessary to:
• Complete your order
• Meet legal requirements
• Resolve any enquiries or issues

After this, your information is securely deleted.

8. Your Rights

Under UK GDPR, you have the right to:
• Access the information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your data
• Withdraw consent
• Object to certain types of processing
• Request a copy of your data

To use any of these rights, please contact us directly.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions about how we handle your data, please contact us using the form on our website or via our business contact details.